SHIPPING POLICY

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another e-mail notification when your order has shipped.
  • If you need any assistance with your order or would like to alter the shipping address, please immediately contact us since we will not be able to make any changes to your order after it has been shipped.
  • Please review and ensure that you have entered the correct shipping address. We are not responsible for non-delivery due to any errors in the shipping address that you provide. If an order is returned due to an incorrect shipping address, we will refund the original order (excluding the shipping fee) and ask that you re-submit the order.

EXPRESS DELIVERY STANDARDS

  • Our products are delivered by courier and a tracking code is available by request.
  • The estimated delivery times below do not include the order processing time and any other delays due to holidays.

Country

USA

Canada

EU, Australia, NZ

Taiwan

Business Days

7-9 days

8-10 days

12-14 days

3-5 days

shipping cost

USD$25 per large drum
& US$15 per small drum
NTD$200 or free shipping
on orders over NTD$2000

REFUNDS, RETURNS, AND END EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For more details, please refer to our Returns and Refund Policy Page.